Why are more pets seeing vets during COVID-19?

New figures show that vets have examined and treated more, not less, pets while Australians have been in COVID-19 lockdown. But why is this happening? Are we doing things that are making our pets sick more often?

On 7 May, Petsure – which claims to be Australia’s largest underwriter of pet insurance policies – revealed that the number of claims made for vet bills was 16 per cent higher in April 2020 amid COVID-19 lockdowns than it was in the same month last year.

The amount of money that Petsure had reimbursed to pet owners was up even more – up by a third (34%) for the month compared with April last year, to the tune of $17.3 million.

According to Petsure’s CEO Alexandra Thomas, this has actually been a good thing.

“Pet owners have taken care of chronic health issues, attended to pet wellbeing and acted swiftly on acute issues.
Evidence of this is the increase in treatment, claims and pet insurance payments for medical and surgical procedures.
One upside of working from home may well be that pet owners are able to care for their pet in their recovery so have opted to act on health issues rather than delay them.”

Ms Thomas said, however, that there have been “no cases of reported COVID-related illnesses” in pets in Australia, adding that “there has been no increase in respiratory claims since the pandemic was declared”.

In fact, she said that claims relating to respiratory infections in dogs and cats was actually slightly lower than this time last year.

Overall, Petsure said that standard vet consultations accounted for 87% of all claims received for the month, while specialist referral clinics accounted for a further 11% of claims.

Just 2% of claims were for treatment at emergency clinics.

Vets urge dog families to be vigilant

Despite Petsure’s suggestion that we’re paying more attention to our pets’ health, vets have said there is scope for families with dogs to be more careful in supervising their pet – both as a result of spending much more time at home because of COVID-19, as well as the fact that the lockdown coincided with Easter.

Dr Michelle Trebeck, of Figtree Veterinary Clinic on Sydney’s North Shore, told Paws N’ All in April that her clinic had seen “an increase in general diarrhea cases”, and urged people to “be mindful of feeding things that dogs shouldn’t have”.

Additionally, Easter often leads to a spike in dogs being taken to their vet for treatment of poisoning, after eating certain foods that are toxic to dogs.

“Hot cross buns are a no-no, because as little as one to two raisins could kill a dog,” Dr Trebeck explained.

Fellow Sydney vet Dr Alison Moran, of Mona Vale Veterinary Hospital, said that chocolate is another problem that becomes more acute around Eastertime.

“We had one case of a dog getting into the next door’s kids’ Easter egg hunt,” she told Paws N’ All.

However, it’s not just what our dogs are eating that we should keep an eye on.

Dr Trebeck said that since the lockdowns were introduced in March, she had seen “an increase in dog fight wounds”, which she said could be the result of more people walking their dogs at particular times of day, including some who may not have been well socialised.

“So definitely walk your dog on a lead and keep your distance from people, and that includes other dogs,” she said.

Free eBook

For more information on what the coronavirus pandemic means for you and your pet, check out Paws N’ All’s FREE eBook: A guide for dog owners during COVID-19!


Interviews with Dr Michelle Trebeck and Dr Alison Moran, between 9 and 14 April, 2020.

PetSure press release, dated 7 May, 2020. https://petsure.com.au/media-releases/petslockdown/

Adam Zuchetti
Author: Adam Zuchetti

Adam is co-founder of Paws N' All and an accomplished journalist. But first and foremost, he is a passionate animal lover and dog owner who wants to make it easier to find the best products and treats for our best friends.

Scroll to Top